General Sales Condition
These General Sales Condition apply to the online sale of the various items offered on the website's shop of www.evaschipflinger.com.
Eva Schipflinger's small company has her Head Office in the South of France and is active for the last 15 years, registered under number's identification of company SIREN 49847179. This website is an online shop who sells different types of jewelry. The company reserves the right at any time to add or delete all or part of the products sold or presented on the site, since our various offers are valid within the limits of available stocks. Also, it can change their presentation as well as their price.
We are a small company offering unique, handmade and limited works. That is why our guidelines are somewhat more restrictive than those of the large retail stores. We ask for your understanding and rest assured that we will always do my best to make your experience enjoyable.
Returns Exchanges
While we hope you love your new piece, we can understand that it isn't quite what you were looking for. Therefore, we accept returns and exchanges under certain conditions.
To initiate the return process, please email us at shop[a]evaschipflinger.com with your name, order number, reason for the return and whether you would like a refund or an exchange / credit.
Special orders and items with changed sizes cannot be returned. International orders are final and cannot be returned.
All eligible returns must be submitted to the post office within 14 days of your package being delivered. It must be unworn, in perfect condition and contain the original packaging.
All returned goods are carefully checked and we reserve the right to refuse a return if these conditions are not met.
The shipping fee for the return is paid by you and must be tracked with your signature upon delivery. We cannot accept responsibility for items lost in the postmail, so we recommend that you take out an insurance for that.
Deposit and tracking information must be emailed to shop[a]evaschipflinger.com. We will contact you upon receipt of the item to confirm and / or discuss the next steps.
All returns for a refund will be charged a 3% fee of the item price. This covers the cost of the merchant fees, which we are not reimbursed for.
Gifts
If you're buying a gift for someone and would like it gift wrapped, please specify it when ordering, in the box provided for this purpose call "Order notes", when you fill in your personal data.
For gift returns: the person who receives the gift must return it under the same conditions set out in the "Returns and Exchanges" tab, and will receive a credit note in the form of a voucher for the value of the item. This credit will be valid for 2 years from the date of issue.
PLEASE NOTE: To be able to benefit from a credit note and/or refund, it is imperative to respect a period of 14 days after receving of the package. Refunds, once approved, can only be sent to the person who purchased the item, not the person who receives the gift.
Repairs
All the pieces we sell are unique or limited edition, often with innovative or experimental techniques and materials. Also, as with anything you wear in the world, jewelry is prone to accidents and wear, as such, repairs can sometimes be required.
If your piece needs some attention, please email us at shop[a]evaschipflinger.com. It helps if you can provide a photo of the damage and a description of what happened, so we can help you find the right solution.
The repair process may take some time - between 1-4 weeks , and may incur a fee. We will discuss this with you before proceeding with the work.
Payments
We accept payments through PayPal, it's a solution that also accept payements throught Credit or Debit Cards without the need to create a Paypal account.
When processing payments, some of your data will be passed to PayPal, including information required to process or support the payment, such as the purchase total and billing information.
Please see the PayPal Privacy Policy for more details.
We ship around the world
Colissimo Shipping and Returns:
Items are shipped and delivered with French Post both for domestic and international orders. Check their website: La poste.fr
To France (including Corsica), Monaco and Andorra:
For 250 g - 4,95 €*
For 500 g - 6,45 €*
International:
Shipping by weight with proof of deposit, delivery against signature.
Zone A : Europe
Zone B : Eastern European countries (except the European Union and Russia), Norway, Maghreb
Zone C : Additional targets
Prices are indicative and subject to changes :
For 500 g : Zone A : 12,90 €*, Zone B : 19,20 €*, Zone C : 28,10 €*;
Customs duties may apply in your country, please check with your local customs office if you are unsure.
However, if it reaches you with damage, please contact us to discuss. I do not automatically take responsibility for items that have been damaged or lost during transport, and we recommend that you apply for additional insurance if this is the case. If we can help make it up to you, we will.
There are currently delays worldwide in transporting goods, due to the Covid-19 pandemic. Contact us if you have a deadline to meet, so we can make arrangements.
* prices are indicative and subject to changes
Legal Terms
Legal information
Eva Schipflinger - Sole proprietorship
Manufacture of jewellery (3212Z)
SIRET: 498 471 796 00033
Head Office: Lieu-dit Juty - 31310 Latrape Occitanie France
+00335.81.44.21.36
Webhost Information
1&1 IONOS
7 Place de la Gare
57200 Sarreguemines
+00339.70.80.89.11
Privacy Policy
Your privacy is important to us. It is Eva Schipflinger's policy to respect your privacy and comply with any applicable law and regulation regarding any personal information we may collect about you, including across our website, www.evaschipflinger.com and other sites we own and operate. This policy is effective as of March 2022 and was last updated on December 2022.
Information We Collect
Information we collect includes both information you knowingly and actively provide us when using or participating in any of our services and promotions, and any information automatically sent by your devices in the course of accessing our products and services.
Log Data
When you visit our website, our servers may automatically log the standard data provided by your web browser. It may include your device’s Internet Protocol (IP) address, your browser type and version, the pages you visit, the time and date of your visit, the time spent on each page, other details about your visit, and technical details that occur in conjunction with any errors you may encounter.
Please be aware that while this information may not be personally identifying by itself, it may be possible to combine it with other data to personally identify individual persons.
Information
We may ask for personal information which may include one or more of the following:
- - Name
- - Phone/mobile number
- - Home/mailing address
- - Sign up to receive updates from us via email or social media channels
- - Use a mobile device or web browser to access our content
- - Contact us via email, social media, or on any similar technologies
- - When you mention us on social media
- - to contact and communicate with you
- - for advertising and marketing, including to send you promotional information about our products and services and information about third parties that we consider may be of interest to you
- - for internal record keeping and administrative purposes
- - to comply with our legal obligations and resolve any disputes that we may have
Graphism & Web development
Publication Manager: Eva Schipflinger ➔ contact[a]evaschipflinger.com
Web developpment: Judith Dos Santos ➔ webdev[a]artplaylocal.org
Logo: Delphine Fabro ➔ Visit Delphine's Website
Photography
Nicolas Begouën Photographies ➔ Visit Nicolas's Facebook page
Benjamin Richard ➔ Visit Benjamin's Facebook page
Aurélie Coudière ➔ Visit Aurélie's Website